Emotional Intelligence is the ability to understand, use and manage your emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges and defuse conflict. Being aware of the immense pressure that our supervisory staff is under on a daily basis, having to address employee issues as well as passenger queries. Ipelegeng Management saw it fit and necessary to equip its front line staff with the required tools to be able to manage their daily requirements. We would like to wish them well in their endeavor to create a pleasant work environment for their subordinates and a great experience for all commuters of Ipelegeng.